Why Select Crisp? Live Chat Options
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the right decision for your business and startup too. You may understand how to compare live talks and that metrics could be important for you too. Live Chat Options
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our decision was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we tried had this attribute, a few at higher price tagsothers combined with a poorly executed search feature, and so the background wasn’t available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can not restrict on the connections we make because we really wish to make contact with all of them. Unlimited contacts was what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They believe the same way we do in Storyblok, we do not want to restrict the consumer to the use of the system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we like to get that personal approach to our clients the notion of using one accounts for the whole team was dropped instantly. We’ve begun to compare the very first paid plan contrary to most of the high tier plans to observe how the cost scales . The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for analyzing. Live Chat Options
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they work and function with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier plans and attribute with the maximum tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those feature we didn’t need but might have to pay for. We are glad to say we think we have the very best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had the same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all clients that are searching for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful we made that decision. If you’ve got a question or wish to inform us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Options