Intro Live Chat Options
There is no reason live chat shouldn’t be easy. Live Chat Options
It is about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface with tools that are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small businesses deliver instant answers and convert more leads.
You’re not likely to find anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers quickly.
So let us have a deeper look to the live chat platform to understand who it is ideal for and all of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s generally favorable evaluations. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they were able to persuade customers to commit to a purchase within minutes of communication via the program. He also likes how the tool supplies them with a way to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that this makes it hard to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may track your visitors. For instance, if you’re sitting on the Chat backend you have the capability to see which users are surfing your website in real time. So if someone is looking at a pair of sneakers that you sell on your website, you know precisely what to begin speaking about, and you have the tools for creating canned answers for specific parts of your website. Live Chat Options
The obvious beginning to this particular review is the actual chat interface. Does it feel useable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees all of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like before, during and after the conversation. Feel free to change about colours, set causes for as soon as the chat box pops open and then configure the forms that you want people to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who’d like to manage live chats while on the move. For instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are carried over to the cellular programs. You have settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your site in real time. Your customer service is constantly managed, since it functions just like texting from your phone.
The coverage is one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you will find for live chat. By way of example, a site is provided for reading about updates and suggestions, while the Guides page is full of information about the best way best to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email support in-app and about the website for many programs. Live Chat Options
Pure Chat doesn’t have a free trial. But you don’t need one at all, since the provider delivers a solid free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics that you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything from the previous plan and support for ten users, five websites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We like the Free plan for individuals simply testing out the machine, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can assist you in keeping expenses down. In this article, we discuss with you a few answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t satisfied with their services. Read these directions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When deciding upon a live chat software, it’s essential that the program integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with only a few goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with large aid groups. Live Chat Options