Intro Live Chat Page
There is no motive live chat should not be easy. Live Chat Page
It’s about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small companies deliver instant answers and convert more leads.
You’re not likely to locate anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with clients who want answers quickly.
So let’s have a deeper look into the live chat system to understand who it is best for and all of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has generally positive evaluations. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is easy to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a purchase within moments of communication via the program. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your visitors. By way of instance, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your website in real time. So if someone is looking at a pair of shoes you sell on your website, you know precisely what to begin speaking about, and you have the tools for creating canned responses for certain components of your site. Live Chat Page
The obvious start to this review is that the actual chat interface. Does this feel useable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees all the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (where the talks come in real time ), but it also lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and following the conversation. Don’t hesitate to change about colours, set causes for when the chat box pops open and then configure the forms that you want people to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which is nice,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the go. For instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t have to worry about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually executing the talks, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your site in real time. Your customer support is continually managed, as it works like texting from the phone.
The reporting is one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll discover for live chat. By way of example, a blog is supplied for reading about updates and tips, while the Guides page is full of information about how to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email service in-app and about the web site for all programs. Live Chat Page
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the provider delivers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a broad set of features that you don’t get together with the free package.
Let us Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats per month, a one day discussion history and native mobile programs.
Starter — For $20 per month you get support for two users, two websites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you get everything from the previous plan and service for ten users, five websites, an infinite chat history and the ability to eliminate the Chat branding.
We like the Free plan for people simply testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this report, we share with you some answers from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t pleased with their services. Read these directions to find out the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it is essential that the software integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with big support groups. Live Chat Page