Intro Live Chat Performance Metrics
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable facets of this particular tool, and having live chat which can be found on your own website is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Performance Metrics
The Live chat program itself is a great deal more involved than your average customer. You will have the ability to observe every one of the visitors that are on your website at any particular time, in addition to their own IP address, their referral origin, their local time, working system and a whole lot more. Though some of the info is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a website which seems somewhat old fashioned. It looks like it is packed with ads, but it’s only a website edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If you want to match your Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between agents. Another representative can follow-up the case and reply within seconds. It’s helpful when an agent does not have the knowledge to solve the instance. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Performance Metrics
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the impression that everything there does not have any character too. The movie tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of character might have no impact on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is the best option or all of the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info provides you an insight in what clients are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the application, you might discover there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you if you don’t take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this app a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from there. Live Chat Performance Metrics