Why choose Crisp? Live Chat Php Script
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the right decision for your business and startup too. You will understand how to compare live chats and which metrics might be important for you too. Live Chat Php Script
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the benefit. Our decision was clear at the moment: we needed to proceed.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the cost scaling was intriguing. All live chats we attempted had that feature, some at higher price tagsothers combined with a badly executed search feature, therefore the background was not accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake already once. We can’t limit on the contacts we create because we actually want to earn contact with them all. Endless contacts was what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do at Storyblokwe don’t wish to limit the user to the use of the system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a fantastic method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live talks offer. In all honesty, we’re not sending many mails, because we also hate spam on the side. So we want to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent seats is rather Intriguing, it’s something you can control. You could choose one account for the entire group (which can be cheap with the majority of solutions), or you could go for a single chair for every team member. Since we want to have that personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We have started to compare the very first paid plan against the majority of the high tier plans to observe how the cost scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Live Chat Php Script
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they work and function together with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for your clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade plans and attribute with the maximum tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those feature we did not need but might have to pay for. We are pleased to say we think we have the best fit for us, perhaps it will fit as well for you. We saw that the list of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We might have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of clients who are searching for a live discussion . We’ve upgraded to the Crisp unlimited plan a while ago, and are glad we made that choice. If you have a query or wish to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Live Chat Php Script