Intro Live Chat Platforms
There is no motive live chat shouldn’t be easy. Live Chat Platforms
It’s about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small companies deliver instant answers and convert more leads.
You are not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather simple to communicate with clients who want answers fast.
So let us take a deeper look to the live chat system to know who it is ideal for and all of the attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it’s generally favorable evaluations. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is easy to setup and navigate because of its user-friendly interface. They also like how the tab switches into an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a buy within minutes of communication through the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their products without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He explained that this makes it hard to maintain agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you may monitor your visitors. By way of instance, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your website in real time. So if someone is looking at a pair of shoes you sell on your site, you know precisely what to begin speaking about, and you have the tools for creating canned answers for specific parts of your website. Live Chat Platforms
The obvious start to this particular review is that the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees each the customer information and interactions that have happened before. It works just like an instant messenger, (where the talks arrive in real time ), but it also lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are offered for chatting so that clients know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box looks like before, during and after the conversation. Feel free to modify about colors, set causes for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who’d like to manage live chats while on the move. By way of example, if you have to leave the workplace but still wish to provide the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are all carried over to the mobile apps. You have settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who’s on your website in real time. Your customer support is continually managed, since it functions just like texting from the phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your staff or to determine which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other options you’ll discover for live chat. For example, a blog is supplied for studying about updates and tips, while the Guides page is full of advice on the best way best to sell online, how to handle rude clients, how to get more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email service in-app and on the website for many programs. Live Chat Platforms
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the provider delivers a strong free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get together with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, per one day discussion history and native cellular programs.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 a month you get everything from the former plan and service for ten users, five websites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may help you keep down expenses. In this report, we share with you a few responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not pleased with their services. Read the following directions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ inquiries from anyplace.
When choosing a live chat program, it’s important that the program integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with just a couple of products and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with large support teams. Live Chat Platforms