Why Select Crisp? Live Chat Plugin
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right decision for your company and startup as well. You may know how to compare live chats and which metrics might be important for you too. Live Chat Plugin
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing appears to outperform the benefit. So our decision was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live chats we tried had that feature, a few at higher price tags, others combined with a badly executed search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we make because we really want to earn contact with all of them. Endless contacts was what we were searching for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the identical way we do in Storyblokwe do not want to limit the user to the use of this machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in all solutions we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live talks offer. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we want to send specific mails to particular target groups and again: we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The agent chairs is kinda Intriguing, it is something that you can control. You could choose one accounts for the entire group (which is cheap with most solutions), or you might go for a single seat for every team member. Since we want to have this personal approach to our customers the notion of using one account for the whole team was dropped instantly. We’ve begun to compare the first paid program against most of the high tier plans to see the way the cost scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for analyzing. Live Chat Plugin
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we focused on how they work and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade programs and attribute with the maximum tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those attribute we did not need but would have to cover. We’re pleased to state we believe we got the very best match for us, perhaps it will fit as nicely for you. We found the listing of 8 aspects above is all you want to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of customers who are looking for a live discussion themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. If you’ve got a query or wish to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Live Chat Plugin