Introduction Live Chat Plugin
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Live Chat Plugin
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox part, available from the program’s sidebar — there territory all the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, telling us about all of the folks on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You’ve only two plans: one is quite basic and another one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Live Chat Plugin
A nice addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a lot of time searching through your store on mobile, they will definitely find it rather convenient.
If that’s not sufficient, They are throwing an API for developers, which is the whole documentation programmers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which monitor the quality of your customer service.
Concerning the Plan, The entire website looks really nice and I can also say that UX doesn’t lack in that section. There’s one thing which confused me though: when I was on the primary websiteI clicked on the chat window three days, before I realized that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a standard live chat option, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They’ll be scaling and providing other programs with a wider selection of features To satisfy their future clients. Live Chat Plugin