Intro Live Chat Plugin
There is no motive live chat should not be simple. Live Chat Plugin
It is all about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small businesses deliver instant replies and convert more leads.
You are not going to find anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with customers who need answers fast.
So let’s take a deeper look to the live chat platform to know who it is best for and which of those features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s generally positive ratings. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the app is simple to set up and navigate due to its user-friendly interface. They also enjoy how the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd said that they have been in a position to convince customers to commit to a buy within moments of communication through the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time depends on how well you may monitor your traffic. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your site in real time. So if someone is considering a pair of shoes that you sell on your site, you know precisely what to start talking about, and you even have the instruments for creating canned responses for certain parts of your site. Live Chat Plugin
The obvious beginning to this review is that the actual chat interface. Does this feel usable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees all of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the chats come in real time ), but it also lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting so that clients know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and following the dialog. Feel free to change about colors, set triggers for when the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You have the chance to go with the default option stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would love to manage live chats while on the move. By way of instance, if you have to leave the office but still wish to provide the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually executing the chats, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when seeing who is on your site in real-time. Your customer support is constantly managed, since it works like texting from the phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics with time. You can monitor your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you will discover for live chat. By way of example, a blog is provided for studying about updates and suggestions, while the Guides page is full of advice on how to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email support in-app and about the web site for all plans. Live Chat Plugin
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the company delivers a strong free plan you can continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of features that you don’t get with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for one user, one website, unlimited chats per month, per 1 day chat history and native mobile apps.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything from the previous plan and service for ten consumers, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free plan for people simply testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which can assist you in keeping expenses down. In this report, we share with you a few responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who are not pleased with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ queries from anywhere.
When choosing a live chat program, it’s important that the program integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for businesses with big aid teams. Live Chat Plugin