Overview Live Chat Pop Up
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Live Chat Pop Up
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many measures are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, accessible from the program’s sidebar — there land all of the incoming requests from your customers. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can immediately check their information this handy little feature is placed on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we have website visitors section, informing us about all of the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You have only two strategies: one is very basic and the other one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Live Chat Pop Up
A nice addition that they Provide is that which they call a Callback feature. What it really does is that visitors can leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the apps to answer. All messages out of social networks look directly in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on mobile, they will surely find it very convenient.
If that’s not enough, They’re throwing an API for programmers, which is the entire documentation programmers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the level of your customer service.
In terms of the Plan, The entire website looks very nice and that I may even say that UX doesn’t lack in that department. There is one thing that confused me when I was on the main site I clicked on the conversation window three times, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who’re looking for a standard live chat option, it truly will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I believe They’ll be scaling and providing different plans with a wider range of features To meet their future clients. Live Chat Pop Up