Why Select Crisp? Live Chat Portal
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect decision for your business and startup as well. You will know how to compare live chats and which metrics could be important for you also. Live Chat Portal
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the benefit. Our decision was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we attempted had that feature, some at higher price tagsothers together with a poorly executed search feature, and so the history wasn’t available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we make because we actually wish to earn contact with them all. Endless contacts was exactly what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do at Storyblokwe don’t want to limit the consumer to the usage of the machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in all options we analyzed and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics people live talks offer. To be honest, we’re not sending many mails, because we hate spam on our side. So we like to send specific mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is kinda Interesting, it’s something that you can control. You could choose 1 account for the whole team (which is cheap with most solutions), or you could go for a single seat for every team member. Since we like to have that personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid plan against most of the high tier programs to see how the price scales . The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest package has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for testing. Live Chat Portal
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our resources – so we concentrated on how they work and function with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower tier programs and feature together with the highest tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”ending” and those feature we didn’t need but would have to pay for. We are pleased to state that we think we got the best match for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all clients who are looking for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. If you’ve got a query or want to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Live Chat Portal