Intro Live Chat Prank
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are lots of customizable aspects of the tool, and using live chat which can be found on your website is a procedure that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Prank
The Live chat app itself is a great deal more involved than your average client. You will have the ability to see every one of those visitors that are on your site at any given time, as well as their own IP address, their referral source, their local time, working system and a whole lot more. Though some of the info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a website that looks a little old fashioned. It looks like it is packed with ads, but it is just a site version of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps which you should take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Site’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between agents. Another representative can follow the situation and reply within seconds. It’s useful when an agent does not have the knowledge to address the case. Due to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Chat Prank
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole site. The picture on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The video tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might have no impact on customer service on your site, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every two months, every six months and yearly. Paying annually is the ideal option or all the plans. They provide 3 plans — little business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight into what customers are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the program, you may find there what you want to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you in the event that you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Live Chat Prank