Overview Live Chat Prestashop Free
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this tool, and using live chat which can be found on your site is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Prestashop Free
The Live chat app is much more involved than your normal customer. You’ll have the ability to observe each of those visitors that are on your site at any given time, in addition to their own IP address, their own referral source, their local time, working system and much more. While some of the information will be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site that looks a little old fashioned. It looks like it’s packed with advertisements, but it’s only a site edition of ProvideSupport. If you wont let this disturb you too much, you can read the next steps that you ought to take, like customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions involving representatives. The other agent can follow-up the situation and answer within minutes. It’s helpful when an agent does not have the knowledge to solve the case. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Live Chat Prestashop Free
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole site. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might have no impact on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the ideal option or all the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight into what clients are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the application, you might discover there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of further operators) can be accessed with this free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and decide in the end of the free period if you would like to continue from that point. Live Chat Prestashop Free