Overview Live Chat Pro
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Live Chat Pro
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox section, available from the app’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Clients you can quickly check their information this handy little feature is put on the correct and it is useful when targeting your clients’ needs. What is more, below we have website visitors department, informing us about each of the folks on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You have only two plans: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Live Chat Pro
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on mobile, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for programmers, which is the whole documentation programmers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the level of your customer service.
In terms of the Plan, The entire site looks really nice and that I may also say that UX does not lack in that section. There’s one thing that confused me when I had been on the primary site I clicked on the conversation window three times, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are looking for a basic live chat option, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I think They’ll be scaling and providing different plans using a wider range of attributes To meet their future clients. Live Chat Pro