Overview Live Chat Products
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Live Chat Products
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, accessible in the app’s sidebar — there territory all of the incoming requests from your customers. Then, we’ve got a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their information — this convenient little attribute is put on the right and it is useful when targeting your customers’ needs. What is more, below we have site visitors section, informing us about each of the folks on our site.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, quick reply or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You have only two plans: one is quite basic and another one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Live Chat Products
A nice addition that they Offer is that which they call a Callback feature. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time searching through your shop on cellular, they will definitely find it rather convenient.
In case that is not enough, They are throwing an API for programmers, that’s the entire documentation programmers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which monitor the quality of your customer services.
Concerning the Plan, The entire website looks very nice and I may also say that UX does not lack in that department. There’s one thing which confused me though: when I was on the primary websiteI clicked on the conversation window three times, before I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re looking for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and providing other programs using a wider selection of features To meet their future customers. Live Chat Products