Introduction Live Chat Products
There’s no motive live chat should not be easy. Live Chat Products
It’s all about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small businesses provide instant answers and convert more leads.
You’re not going to locate anything mad with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers quickly.
So let’s have a deeper look into the live chat platform to understand who it’s ideal for and which of the features are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it’s generally favorable evaluations. We also shared its own available pricing options.
Click here to sign up for your PureChat Plan
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is easy to setup and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd said that they have been in a position to convince customers to commit to a purchase within moments of communication through the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it hard to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
PureChat Attributes
Visitor Tracking
Starting conversations at the right time depends on how well you may track your visitors. For instance, if you’re sitting on the Chat backend you’ve got the ability to see which users are surfing your website in real-time. So if someone is considering a pair of shoes that you sell on your site, you know exactly what to start talking about, and you have the tools for creating canned responses for specific parts of your site. Live Chat Products
Chat Interface
The obvious beginning to this review is that the actual chat interface. Does it feel useable for both novices and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees each of the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the chats come in real-time), but it also allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like before, during and after the conversation. Don’t hesitate to modify about colours, set causes for as soon as the chat box pops open and configure the types that you want people to fill out before speaking to you.
You have the chance to decide on the default stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Mobile Apps
Both iOS and Android programs are offered for people who’d like to manage live chats while on the move. For example, if you have to leave the workplace but still wish to provide the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the cellular programs. You have settings for actually carrying out the talks, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your site in real-time. Your customer service is continually handled, as it functions just like texting from the cell phone.
Reporting
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. By way of example, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information on the best way to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email support in-app and on the web site for all plans. Live Chat Products
Click here to sign up for your PureChat Plan
PureChat Pricing
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the company delivers a strong free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of features you don’t get with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 website, unlimited chats per month, a 1 day chat history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the previous plan and service for ten users, five sites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We like the Free program for people just testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may help you keep expenses down. In this report, we discuss with you a few answers from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t pleased with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Integrations
When choosing a live chat software, it is important that the software integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
HubSpot
Google Analytics
InfusionSoft
AxoSoft
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with just a couple of products and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with big aid teams. Live Chat Products
Click here to sign up for your PureChat Plan