Overview Live Chat Program
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Live Chat Program
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox part, available from the program’s sidebar — there land all the incoming requests from your customers. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information — this convenient little feature is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about each of the people on our website.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, fast answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and another one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Live Chat Program
A nice addition that they Provide is that which they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as a broker, Jivo will not make you switch between the programs to answer. All messages from social networks look right in the JivoChat desktop and/or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your store on mobile, they will surely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports which track the level of your customer service.
Concerning the Plan, The whole site looks really nice and I may even say that UX doesn’t lack in that section. There is one thing that confused me when I had been on the primary site I clicked on the chat window three days, until I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are searching for a basic live chat solution, it actually will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I think They’ll be scaling and supplying different programs with a larger range of attributes To satisfy their future clients. Live Chat Program