Introduction Live Chat Program
There is no reason live chat should not be simple. Live Chat Program
It’s all about connecting with your clients and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small companies provide instant answers and convert more leads.
You are not going to locate anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with clients who need answers quickly.
So let’s take a deeper look into the live chat platform to know who it is ideal for and all of the features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has generally favorable ratings. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is simple to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a purchase within minutes of communicating via the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He clarified that making it hard to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you may track your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your website in real-time. So if someone is considering a pair of shoes that you sell on your website, you understand precisely what to start talking about, and you have the instruments for creating canned responses for certain components of your website. Live Chat Program
The obvious start to this particular review is that the true chat interface. Does this feel useable for both beginners and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees each of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the talks arrive in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you are available for chatting to ensure clients know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box looks like before, during and following the dialog. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who’d love to manage live chats while on the go. For instance, if you need to leave the workplace but still want to give the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile programs. You’ve got settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real-time. Your customer support is constantly handled, as it works like texting from your cell phone.
The coverage is just one of the strongest parts of Chat, because it not only provides you the functionality for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll find for live chat. For instance, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with advice about how best to sell online, the way to manage rude customers, how to get more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email service in-app and on the web site for all plans. Live Chat Program
Pure Chat does not have a free trial. However, you do not need one at all, because the provider offers a solid free plan that you could continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one site, boundless chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and service for ten consumers, five sites, an unlimited chat history and also the ability to remove the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can help you keep expenses down. In this report, we share with you a few responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not satisfied with their services. Read these directions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is important that the program integrates with other software your business is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with only a few goods and one rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for companies with big support teams. Live Chat Program