Introduction Live Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and using live chat which can be found on your own website is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat
The Live chat app is much more involved than your average customer. You’ll be able to see each of the visitors which are on your website at any given time, in addition to their own IP address, their own referral origin, their local time, operating system and much more. While some of this information is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which looks somewhat old fashioned. It looks like it is full of ads, except it is only a website edition of ProvideSupport. If you won’t let that bother you too much, you can read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions between agents. Another representative can follow-up the case and answer within seconds. It’s useful when an agent does not possess the knowledge to solve the case. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Chat
Provide Support Cons
I am not a avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock picture which provides you the impression that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character might have no impact on customer service on your site, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is the best alternative or all of the plans. They offer 3 plans — little company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information gives you an insight into what clients are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the application, you might discover there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All features (out of further operators) could be accessed with this free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to provide this app a download, try it out for 30 days, and choose at the end of the free period if you’d like to continue from that point. Live Chat