Summary Live Chat Providers
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Live Chat Providers
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is I could see just how many steps are still left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, available from the program’s sidebar — there territory all the incoming requests from your clients. Then, we have a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their data this convenient little attribute is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about each of the folks on our site.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they wish to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is very basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Live Chat Providers
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to change between the programs to reply. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on cellular, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for developers, which is the entire documentation developers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer services.
In terms of the design, The whole website looks very nice and that I can also say that UX doesn’t lack in that section. There is one thing which confused me when I was on the primary websiteI clicked on the chat window three times, until I understood I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a standard live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and supplying other programs using a wider selection of attributes To satisfy their future customers. Live Chat Providers