Intro Live Chat
There’s no reason live chat should not be easy. Live Chat
It’s about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a much too intimidating interface with tools which are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small businesses provide instant replies and convert more leads.
You are not likely to locate anything mad with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with customers who need answers quickly.
So let’s take a deeper look to the live chat platform to know who it’s best for and which of those features are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive ratings. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is simple to set up and navigate due to its user friendly interface. They also like how the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd said that they were able to convince customers to commit to a buy within minutes of communication via the program. He also likes how the tool provides them with a means to answer clients’ questions quickly and promote their products without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that making it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. For instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real-time. So if somebody is looking at a pair of sneakers you sell on your website, you understand precisely what to begin speaking about, and you even have the instruments for making canned responses for certain parts of your website. Live Chat
The obvious start to this review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees all of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the talks come in real time ), but in addition, it allows you to see previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes from, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box looks like before, during and following the conversation. Don’t hesitate to modify around colours, set triggers for when the chat box pops open and then configure the forms that you want individuals to fill out before talking to you.
You have the chance to decide on the default option stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would love to manage live chats while on the go. For instance, if you have to leave the office but still want to provide the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all of the features you would find on the regular dashboard are all carried over to the cellular programs. You’ve got settings for actually executing the talks, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer service is continually handled, since it works like texting from the phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the performance for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics with time. You can track your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you’ll find for live chat. For example, a site is provided for studying about updates and suggestions, while the Guides page is full of information on the best way best to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email service in-app and about the web site for all plans. Live Chat
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the provider delivers a strong free plan you can continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics that you don’t get together with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 website, boundless chats per month, a 1 day chat history and native cellular programs.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the former plan and support for ten consumers, five sites, an unlimited chat history and the ability to remove the Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to find out more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may help you keep down expenses. In this article, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t pleased with their services. Read these directions to find out the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
When choosing a live chat program, it’s essential that the software integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with large support teams. Live Chat