Intro Live Chat Quality Assurance
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable facets of the particular tool, and having live chat which can be found on your own website is a procedure that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Quality Assurance
The Live chat program itself is much more involved than your normal customer. You will have the ability to see each of those visitors that are on your website at any given time, in addition to their IP address, their own referral source, their local time, operating system and much more. Though some of the information will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a site that seems somewhat old fashioned. It seems like it is packed with ads, except it’s just a site edition of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your own Site’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions involving agents. Another representative can follow the case and answer within minutes. It’s useful when an agent doesn’t possess the knowledge to address the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Chat Quality Assurance
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock picture which gives you the belief that everything there does not have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character here might not have any impact on customer support on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is the ideal alternative or all the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight in what clients are looking for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the program, you may discover there what you need to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you do not take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and support that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Live Chat Quality Assurance