Introduction Live Chat Representative
There is no reason live chat should not be easy. Live Chat Representative
It’s about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small businesses deliver instant replies and convert more prospects.
You are not likely to find anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with clients who want answers quickly.
So let us have a deeper look into the live chat platform to know who it is best for and which of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable evaluations. We also shared its own available pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is easy to setup and navigate because of its user-friendly interface. They also like how the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Chat on G2 Crowd said that they were able to convince customers to commit to a purchase within minutes of communication through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He explained that this makes it difficult to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your site in real time. So if someone is looking at a pair of sneakers that you sell on your site, you understand exactly what to begin speaking about, and you even have the tools for making canned responses for certain components of your website. Live Chat Representative
The obvious beginning to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the talks arrive in real-time), but it also allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a chat box on your website only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like prior to, during and after the conversation. Don’t hesitate to modify about colours, set triggers for as soon as the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You have the chance to decide on the default stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d like to manage live chats while on the go. For instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t have to worry about it using a mobile program.
Pretty much all the features you would find on the normal dashboard are all carried over to the mobile programs. You’ve got settings for actually executing the chats, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your website in real time. Your customer service is continually handled, since it works like texting from the phone.
The reporting is just one of the strongest parts of Chat, because it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you’ll discover for live chat. For example, a blog is provided for studying about updates and suggestions, while the Guides page is filled with information about how best to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email service in-app and about the website for all programs. Live Chat Representative
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the provider delivers a solid free plan you could continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly obligations bring along a broad set of characteristics that you don’t get with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, 1 website, unlimited chats each month, a 1 day discussion history and native cellular apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything from the previous plan and service for ten users, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We like the Free program for individuals just testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may assist you in keeping down expenses. In this article, we discuss with you a few answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t satisfied with their services. Read the following instructions to find out the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with only a few products and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with large support groups. Live Chat Representative