Summary Live Chat Review
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Live Chat Review
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is that I could see how many measures are still left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox part, available from the app’s sidebar — there territory each the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information this handy little feature is placed on the correct and it is useful when targeting your customers’ needs. What is more, below we have site visitors department, telling us about each the folks on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Live Chat Review
A Wonderful addition that they Provide is what they call a Callback attribute. What it really does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your store on mobile, they will surely find it very convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the entire documentation developers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that track the level of your customer services.
In terms of the Plan, The whole website looks very nice and I may even say that UX doesn’t lack in that department. There’s 1 thing that confused me though: when I was on the primary website, I clicked on the conversation window three times, until I realized I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re searching for a basic live chat option, it actually will come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they offer, and I believe They’ll be scaling and supplying different programs with a larger range of features To satisfy their future customers. Live Chat Review