Introduction Live Chat Review
There is no motive live chat should not be simple. Live Chat Review
It is about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a far too intimidating interface using tools which are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small companies provide instant replies and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with clients who need answers quickly.
So let us take a deeper look into the live chat platform to know who it is ideal for and all of the features are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has generally positive ratings. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd said they were able to convince customers to commit to a buy within moments of communication through the program. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out with notifications. He clarified that this makes it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you may track your traffic. For instance, if you’re sitting on the Pure Chat backend you have the capability to view which users are browsing your site in real time. So if somebody is considering a pair of sneakers you sell on your website, you understand exactly what to begin talking about, and you even have the tools for creating canned responses for specific components of your site. Live Chat Review
The obvious beginning to this particular review is the actual chat interface. Does this feel usable for both novices and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees all the customer information and interactions that have occurred before. It works exactly like an instant messenger, (in which the talks come in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are available for chatting to ensure clients know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like prior to, during and after the conversation. Feel free to modify about colors, set triggers for when the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would like to manage live chats while on the move. By way of example, if you have to leave the office but still wish to give the best support on the market, you won’t have to worry about it with a mobile program.
Pretty much all of the features that you would find on the regular dashboard are taken over to the cellular apps. You have settings for actually executing the talks, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your website in real time. Your customer service is constantly handled, since it works just like texting from your phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting accounts, but it provides beautiful graphs and imagery for viewing chat metrics with time. You can track your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. For instance, a site is supplied for reading about updates and tips, while the Guides page is full of information about the best way best to sell online, the way to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email service in-app and on the website for many programs. Live Chat Review
Pure Chat does not have a free trial. But you don’t need one at all, because the company offers a solid free plan you can continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of features you don’t get with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, a one day discussion history and native cellular apps.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 a month you get everything out of the previous plan and support for ten consumers, five websites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals just testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which can help you keep down expenses. In this article, we share with you a few responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not satisfied with their services. Read these directions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
When deciding upon a live chat software, it’s essential that the program integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with only a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with big support teams. Live Chat Review