Why choose Crisp? Live Chat Room For Website
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right choice for your company and startup as well. You will know how to compare live chats and which metrics could be significant for you too. Live Chat Room For Website
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are looking for quality service and not quantity and the pricing appears to outperform the benefit. Our decision was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live chats we tried had this attribute, a few at higher price tags, others together with a poorly executed search feature, therefore the history was not available. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can not restrict on the connections we make because we actually want to make contact with all of them. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do at Storyblokwe do not want to limit the user to the use of this machine (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live chats provide. To be honest, we’re not sending many mails, because we hate spam on our side. So we like to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is rather Intriguing, it’s something you can control. You could choose one account for the whole group (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we like to get this personal approach to our customers the idea of using one account for the entire team was dropped instantly. We have begun to compare the first paid program against most of the high tier programs to see the way the price scales again. The greatest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Live Chat Room For Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources – so we concentrated on how they work and perform with Slack. We analyzed some of them and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users using a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade programs and attribute with the maximum tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those feature we didn’t need but would need to pay for. We’re pleased to say we believe we have the best fit for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you want to find your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all clients who are searching for a live discussion themselves. We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you have a query or wish to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Live Chat Room For Website