Why Select Crisp? Live Chat Room Software
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the perfect choice for your business and startup too. You may understand how to compare live chats and which metrics might be significant for you too. Live Chat Room Software
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity as well as the pricing seems to outperform the benefit. So our decision was clear at the moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live chats we attempted had this feature, some at higher price tagsothers together with a badly executed search feature, and so the background was not accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can not limit on the contacts we create because we really wish to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do in Storyblokwe don’t wish to restrict the user to the use of the system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live chats provide. To be honest, we’re not sending many emails, because we hate spam on the side. Therefore we want to send certain emails to specific target groups and again: we really like the execution in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Amount of agents
The agent seats is rather Intriguing, it’s something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of solutions), or you might go for a single chair for every team member. Since we want to get that personal approach to our clients the idea of using one account for the whole team was dropped immediately. We have begun to compare the first paid plan contrary to most of the high tier plans to see how the cost scales again. The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was excellent for testing. Live Chat Room Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources – so we concentrated on how they operate and perform with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade programs and attribute with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we didn’t need but might need to pay for. We’re pleased to state that we think we have the very best match for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live chats too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all clients who are searching for a live chat . We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that decision. If you’ve got a question or want to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Live Chat Room Software