Overview Live Chat Script For Website
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Live Chat Script For Website
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is that I could see how many measures are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox part, accessible from the app’s sidebar — there land all the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their data this convenient little attribute is put on the correct and it is useful when targeting your customers’ needs. What’s more, below we have website visitors section, informing us about all of the folks on our site.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they want to chat, quick answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have only two strategies: one is very basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Live Chat Script For Website
A Wonderful addition that they Provide is what they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you change between the programs to reply. All messages out of social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
If that’s not sufficient, They’re throwing an API for developers, which is the entire documentation programmers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer service.
In terms of the design, The entire site looks very nice and I can even say that UX does not lack in that department. There’s 1 thing which confused me though: when I had been on the primary site I clicked on the chat window three days, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a basic live chat option, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying other programs using a wider range of features To meet their future clients. Live Chat Script For Website