Introduction Live Chat Script
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Live Chat Script
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up process is I could see how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, accessible from the app’s sidebar — there land each of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When conversing with your Customers you can immediately check their information this handy little attribute is put on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we have website visitors department, informing us about all of the folks on our site.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they wish to chat, quick answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is very basic and another one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Live Chat Script
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that people could leave you their number and you can call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to reply. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on cellular, they will definitely find it rather convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that track the quality of your customer service.
In terms of the Plan, The entire website looks very nice and I may even say that UX does not lack in that department. There’s 1 thing which confused me though: when I was on the primary site I clicked on the chat window three days, before I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re searching for a standard live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they offer, and I believe They’ll be scaling and supplying other programs using a larger selection of features To meet their future clients. Live Chat Script