Introduction Live Chat Script
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your own site is a procedure which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Script
The Live chat app itself is a great deal more involved than your average customer. You’ll be able to see each of the visitors that are on your site at any particular time, in addition to their IP address, their referral origin, their regional time, operating system and much more. While some of this info will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website that seems a little old fashioned. It seems like it is full of ads, but it’s only a website version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps that you should take, such as customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving agents. The other agent can follow the situation and reply within minutes. It’s useful when an agent doesn’t possess the knowledge to address the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Script
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your ideal option or all the plans. They provide 3 plans — little company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info provides you an insight in what customers are searching for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you might discover there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and service that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Live Chat Script