Intro Live Chat Scripts
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat available on your own site is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Scripts
The Live chat program is a great deal more involved than your average client. You’ll be able to observe each of those visitors that are on your website at any particular time, as well as their IP address, their own referral source, their local time, operating system and much more. Though some of the information will be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a website that looks somewhat old fashioned. It seems like it’s full of ads, but it’s only a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the next steps that you should take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions involving representatives. The other agent can follow the situation and reply within seconds. It’s useful when an agent doesn’t have the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Chat Scripts
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the impression that everything there does not have any character too. The video tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality here might have no impact on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your best option or all of the plans. They provide 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the application, you may discover there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (out of further operators) can be retrieved with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to continue from there. Live Chat Scripts