Introduction Live Chat Server
There is no reason live chat shouldn’t be easy. Live Chat Server
It’s all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a much too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small companies provide instant answers and convert more prospects.
You are not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with clients who want answers fast.
So let us have a deeper look to the live chat system to understand who it is best for and all of those attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their website. Its features include unlimited brokers, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has normally positive ratings. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the app is easy to setup and navigate because of its user-friendly interface. They also like how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said they were able to convince customers to commit to a purchase within moments of communication through the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to keep agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you may monitor your visitors. By way of example, if you’re sitting on the Chat backend you’ve got the ability to view which users are browsing your website in real time. So if someone is looking at a pair of shoes that you sell on your website, you understand exactly what to start talking about, and you have the instruments for making canned answers for certain parts of your site. Live Chat Server
The obvious start to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your website before, the agent about the backend sees each of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the chats come in real-time), but it also allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you’re available for chatting so that clients know when you are online.
Implementing a chat box on your site only takes a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like prior to, during and after the dialog. Don’t hesitate to modify around colors, set causes for when the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You have the opportunity to go with the default stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d love to manage live chats while on the go. For example, if you need to leave the workplace but still wish to provide the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are all carried over to the cellular programs. You’ve got settings for actually executing the talks, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who is on your site in real-time. Your customer support is constantly handled, since it works like texting from your cell phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and vision for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other solutions you’ll discover for live chat. For example, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with advice on the best way to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page gives you an idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email support in-app and on the website for all programs. Live Chat Server
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company delivers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of features you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, a 1 day chat history and native mobile programs.
Starter — For $20 per month you get support for two users, two sites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 per month you get everything from the previous plan and support for ten consumers, five sites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We like the Free program for people simply testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may assist you in keeping expenses down. In this article, we share with you some answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it’s important that the program integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with only a couple of products and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with large support groups. Live Chat Server