Why choose Crisp? Live Chat Server Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the right decision for your company and startup too. You may understand how to compare live chats and which metrics might be important for you also. Live Chat Server Software
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing seems to outperform the advantage. So our choice was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the cost scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers together with a badly implemented search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the connections we make because we really want to make contact with them all. Endless contacts was exactly what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They think the same way we do in Storyblok, we do not want to limit the user to the usage of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on the side. So we like to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The agent seats is rather Intriguing, it is something you can control. You could choose one account for the whole group (which is cheap with the majority of options ), or you could go for a single chair for every team member. Since we want to get this personal approach to our clients the idea of using one account for the entire group was dropped instantly. We’ve started to compare the very first paid plan contrary to the majority of the high tier programs to see the way the price scales again. The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Live Chat Server Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our tools – so we concentrated on how they work and perform with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier programs and attribute with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those attribute we did not need but might have to cover. We’re glad to say that we think we got the best match for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of clients who are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you have a query or wish to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Live Chat Server Software