Why choose Crisp? Live Chat Service
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right decision for your business and startup too. You will know how to compare live talks and that metrics could be important for you also. Live Chat Service
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live chats we tried had this feature, some at higher price tagsothers combined with a badly executed search feature, therefore the background wasn’t available. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we make because we actually want to make contact with all of them. Endless contacts was what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do in Storyblok, we don’t want to limit the consumer to the usage of this machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics people live chats provide. To be honest, we’re not sending many mails, because we hate spam on our side. Therefore we like to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Intriguing, it is something you can control. You could choose one account for the whole group (which is cheap with most options ), or you could go for one chair for each team member. Since we like to have this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We have started to compare the first paid program against the majority of the high tier plans to observe the way the cost scales again. The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for testing. Live Chat Service
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our resources already – so we concentrated on how they work and function with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier programs and attribute with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those feature we didn’t need but might need to cover. We’re glad to state that we think we got the very best fit for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you want to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all of clients who are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you have a query or want to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Live Chat Service