Overview Live Chat Service For Website
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Live Chat Service For Website
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, accessible from the program’s sidebar — there land each the incoming requests from your clients. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their information — this handy little attribute is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we have website visitors section, telling us about all of the people on our site.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Live Chat Service For Website
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors can leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on mobile, they will surely find it rather convenient.
If that’s not sufficient, They’re throwing an API for programmers, which is the whole documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which track the level of your customer service.
Concerning the design, The whole website looks very nice and I can also say that UX doesn’t lack in that department. There is one thing that confused me though: when I was on the primary site , I clicked on the chat window three times, before I realized I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a standard live chat option, it actually will come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they provide, and I believe They’ll be scaling and providing other programs using a larger selection of features To satisfy their future customers. Live Chat Service For Website