Why choose Crisp? Live Chat Service Providers
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right choice for your company and startup too. You will know how to compare live talks and that metrics could be important for you also. Live Chat Service Providers
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity as well as the pricing seems to outperform the advantage. Our choice was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live chats we attempted had that attribute, some at higher price tags, others combined with a badly implemented search feature, therefore the history was not accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we make because we actually wish to earn contact with them all. Endless contacts was what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the identical way we do in Storyblokwe do not want to restrict the consumer to the usage of the machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we tested and largely available in the very first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live talks provide. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we like to send certain emails to particular target groups and : we really like the execution in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is rather Intriguing, it’s something that you can control. You could choose one account for the entire group (which can be cheap with most options ), or you could go for one seat for every team member. Since we like to have that personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We’ve started to compare the very first paid program against most of the high tier plans to see the way the cost scales . The greatest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Live Chat Service Providers
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our resources – so we focused on how they work and perform together with Slack. We tested some of them and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier plans and feature with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those attribute we did not need but might need to cover. We are glad to say that we think we got the best match for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you want to find your best match.
We made contact with unbelievable great people (thank You!) And companies all over the world. We could have had exactly the exact same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of clients who are looking for a live chat themselves. We’ve updated to the Crisp endless plan a while ago, and are thankful we made that choice. In case you have a query or wish to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Live Chat Service Providers