Introduction Live Chat Service Providers
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and using live chat which can be found on your website is a procedure which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Service Providers
The Live chat app itself is a great deal more involved than your normal client. You will have the ability to observe each of those visitors that are on your site at any given time, as well as their own IP address, their own referral origin, their local time, operating system and a whole lot more. Though some of this info will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site which seems somewhat old fashioned. It seems like it’s full of advertisements, but it is just a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also put in your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions involving agents. Another agent can follow-up the case and reply within seconds. It’s useful when an agent doesn’t have the knowledge to address the instance. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Service Providers
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the impression that everything there does not have any personality too. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality here might not have any effect on customer service on your site, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal option or all of the plans. They provide 3 plans — small company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info gives you an insight into what clients are searching for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the application, you might find there what you want to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All features (outside of additional operators) could be accessed with this free time trial period. Provide Support will not always harass you if you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. Live Chat Service Providers