Introduction Live Chat Service
There’s no motive live chat shouldn’t be easy. Live Chat Service
It is all about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a far too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that aids small businesses provide instant answers and convert more prospects.
You are not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with clients who need answers quickly.
So let’s take a deeper look into the live chat system to understand who it’s ideal for and which of the features are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s generally favorable evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is easy to setup and navigate due to its user friendly interface. They also enjoy how the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a buy within minutes of communicating through the app. He also likes how the tool supplies them with a way to answer clients’ questions quickly and promote their products without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that this makes it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your visitors. For instance, if you are sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your site, you know precisely what to start speaking about, and you have the instruments for creating canned responses for certain components of your website. Live Chat Service
The obvious start to this particular review is the actual chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the chats come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you’re offered for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and after the conversation. Feel free to modify around colours, set causes for when the chat box pops open and configure the forms that you want people to fill out before talking to you.
You have the chance to go with the default stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d love to handle live chats while on the go. By way of example, if you need to leave the workplace but still want to provide the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all of the features that you would find on the regular dashboard are taken over to the cellular programs. You’ve got settings for actually executing the talks, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer service is constantly managed, as it functions like texting from the cell phone.
The reporting is just one of the strongest sections of Chat, because it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will find for live chat. For example, a site is supplied for reading about updates and tips, while the Guides page is filled with information on the best way to sell online, the way to manage rude clients, how to get more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and on the web site for all programs. Live Chat Service
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the company delivers a solid free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of features you don’t get together with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for a single user, one site, boundless chats each month, per one day chat history and native mobile programs.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the former plan and support for ten consumers, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We like the Free plan for people simply testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can assist you in keeping expenses down. In this report, we share with you a few answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not satisfied with their services. Read the following instructions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
When deciding upon a live chat software, it’s important that the software integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and small operations with only a couple of goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with big support teams. Live Chat Service