Intro Live Chat Service Website
There is no reason live chat shouldn’t be easy. Live Chat Service Website
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface using tools that are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small companies provide instant answers and convert more prospects.
You’re not likely to locate anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with customers who want answers quickly.
So let’s have a deeper look to the live chat platform to understand who it’s ideal for and which of those attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s generally favorable ratings. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is simple to setup and navigate because of its user friendly interface. They also enjoy how the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd said that they were in a position to persuade customers to commit to a purchase within minutes of communication through the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it hard to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you may monitor your traffic. By way of instance, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your site in real-time. So if someone is considering a pair of shoes you sell on your website, you understand exactly what to begin speaking about, and you even have the instruments for creating canned responses for specific parts of your website. Live Chat Service Website
The obvious beginning to this review is that the true chat interface. Does this feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (where the chats arrive in real time ), but in addition, it lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like prior to, during and following the conversation. Feel free to change around colours, set causes for as soon as the chat box pops open and configure the forms that you want people to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who’d love to manage live chats while on the move. For instance, if you need to leave the office but still wish to provide the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are carried over to the mobile apps. You have settings for actually carrying out the chats, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when viewing who’s on your site in real time. Your customer support is continually managed, as it functions like texting from the cell phone.
The coverage is just one of the strongest sections of Chat, because it not only provides you the functionality for exporting reports, but it provides amazing graphs and vision for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. By way of example, a site is supplied for studying about updates and suggestions, while the Guides page is full of information on how best to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email support in-app and on the website for many plans. Live Chat Service Website
Pure Chat does not have a free trial. However, you don’t want one at all, since the company delivers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of characteristics that you don’t get with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 website, unlimited chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you get support for two users, two sites, unlimited chats each month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you get everything out of the previous plan and support for ten users, five websites, an infinite chat history and the ability to remove the Pure Chat branding.
We like the Free plan for people just testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep down expenses. In this report, we discuss with you some answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read these directions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with only a few goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with large support groups. Live Chat Service Website