Why Select Crisp? Live Chat Services For Websites
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the right choice for your company and startup too. You may understand how to compare live talks and that metrics could be important for you also. Live Chat Services For Websites
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity and the pricing appears to outperform the advantage. So our choice was clear at the moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a badly implemented search feature, therefore the background was not accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake once. We can’t limit on the contacts we create because we actually wish to earn contact with them all. Unlimited contacts was what we were looking for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They believe the identical way we do in Storyblokwe do not want to restrict the user to the usage of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most options we tested and largely available in the very first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live chats offer. In all honesty, we are not sending many mails, because we hate spam on our side. So we want to send specific emails to particular target groups and : we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Interesting, it’s something that you can control. You could choose one accounts for the entire group (which is cheap with the majority of options ), or you could go for one chair for every team member. Since we want to have this personal approach to our customers the notion of using one account for the entire team was dropped immediately. We have started to compare the first paid plan against most of the high tier programs to observe the way the price scales again. The highest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was great for testing. Live Chat Services For Websites
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they operate and perform with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we compared the lower tier plans and attribute with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those feature we didn’t need but would have to cover. We are glad to state that we think we got the best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all customers who are looking for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. In case you’ve got a query or wish to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Services For Websites