Introduction Live Chat Services For Websites
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Live Chat Services For Websites
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is I could see just how many measures are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox part, accessible from the app’s sidebar — there land each of the incoming requests from the customers. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their data this handy little attribute is put on the correct and it is useful when targeting your customers’ needs. What is more, below we have website visitors section, telling us about each of the people on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You have only two strategies: one is quite basic and the other one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Live Chat Services For Websites
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their number and you can call them back at your first convenience. On their website they’re saying:”Chat is convenient for accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not make you change between the programs to reply. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on mobile, they will surely find it very convenient.
In case that’s not enough, They’re throwing an API for programmers, that’s the entire documentation developers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which track the level of your customer services.
Concerning the design, The whole website looks very nice and that I may even say that UX doesn’t lack in that department. There’s one thing that confused me when I had been on the main website, I clicked on the chat window three days, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re looking for a standard live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and supplying other plans with a larger range of attributes To satisfy their future clients. Live Chat Services For Websites