Introduction Live Chat Services For Websites
There’s no reason live chat should not be easy. Live Chat Services For Websites
It’s about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a much too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small businesses deliver instant replies and convert more prospects.
You are not likely to find anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with clients who need answers quickly.
So let us have a deeper look to the live chat platform to understand who it is ideal for and all of those features are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has generally favorable ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is simple to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd stated they have been able to persuade customers to commit to a purchase within minutes of communicating via the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your traffic. By way of instance, if you’re sitting on the Chat backend you’ve got the ability to see which users are browsing your website in real-time. So if someone is looking at a pair of shoes that you sell on your website, you know precisely what to begin speaking about, and you even have the tools for making canned answers for specific components of your site. Live Chat Services For Websites
The obvious beginning to this particular review is the actual chat interface. Does this feel usable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your website before, the representative on the backend sees all of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the chats come in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like prior to, during and following the conversation. Feel free to modify about colors, set triggers for when the chat box pops open and configure the types that you want people to fill out before talking to you.
You have the chance to decide on the default stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d like to handle live chats while on the move. By way of example, if you have to leave the workplace but still want to provide the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are all carried over to the mobile apps. You’ve got settings for actually carrying out the chats, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your site in real-time. Your customer support is constantly handled, since it works like texting from the cell phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only provides you the performance for exporting reports, but it supplies beautiful graphs and vision for seeing chat metrics over time. You can track your customer satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you will discover for live chat. For example, a site is provided for studying about updates and tips, while the Guides page is filled with advice about how to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you an notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email support in-app and on the web site for many programs. Live Chat Services For Websites
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the company offers a solid free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics that you don’t get together with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats each month, per 1 day chat history and native cellular programs.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything from the previous plan and service for ten users, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for people just testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may assist you in keeping down expenses. In this report, we share with you some answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t pleased with their services. Read these instructions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the software integrates with other applications your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and small operations with only a few products and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with big aid teams. Live Chat Services For Websites