Introduction Live Chat Session
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable facets of the tool, and using live chat which can be found on your site is a procedure that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Session
The Live chat program itself is much more involved than your average client. You will be able to observe each of the visitors which are on your site at any particular time, as well as their IP address, their own referral source, their regional time, operating system and much more. While some of this information will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site that looks a little old fashioned. It looks like it’s packed with ads, but it’s just a site edition of ProvideSupport. If you won’t let this bother you too much, you may read the next steps which you should take, like customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions between representatives. Another agent can follow-up the situation and answer within seconds. It’s helpful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Live Chat Session
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer support on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is your ideal alternative or all the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info provides you an insight in what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the program, you may find there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any cost for 30 days. All features (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and support that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Live Chat Session