Summary Live Chat Shortcuts
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Live Chat Shortcuts
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Following is a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox part, available in the app’s sidebar — there land all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data this handy little feature is placed on the correct and it is useful when targeting your customers’ needs. What’s more, below we have site visitors department, telling us about all of the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast reply or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is quite basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Live Chat Shortcuts
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a lot of time searching through your store on cellular, they will surely find it very convenient.
In case that is not sufficient, They are throwing an API for developers, which is the whole documentation programmers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which track the level of your customer service.
Concerning the Plan, The entire site looks really nice and I may even say that UX doesn’t lack in that department. There is one thing that confused me when I had been on the main websiteI clicked on the conversation window three times, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re looking for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I think They’ll be scaling and providing other programs with a larger range of features To meet their future clients. Live Chat Shortcuts