Intro Live Chat Sign Up
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and having live chat which can be found on your website is a process that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Sign Up
The Live chat program itself is a great deal more involved than your average client. You’ll be able to see each of those visitors that are on your website at any particular time, as well as their own IP address, their own referral origin, their regional time, working system and much more. While some of the info is going to be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You’re brought to a website which looks a little old fashioned. It seems like it’s full of ads, except it’s just a site edition of ProvideSupport. If you wont let that bother you too much, you may read the next steps that you should take, like customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also add your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats between representatives. Another agent can follow-up the situation and answer within seconds. It is helpful when an agent does not possess the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Live Chat Sign Up
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock picture which provides you the impression that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might not have any effect on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the best option or all the plans. They provide 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info provides you an insight in what clients are looking for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you may find there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (out of further operators) can be accessed with this free time trial period. Provide Support will not always harass you if you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to give this program a download, check it out for 30 days, and decide in the end of the free period whether you’d like to keep from that point. Live Chat Sign Up