Why Select Crisp? Live Chat Sites
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the right choice for your company and startup too. You will know how to compare live chats and which metrics could be significant for you too. Live Chat Sites
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our decision was clear at the moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was intriguing. All live chats we tried had this attribute, a few at higher price tagsothers combined with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we create because we actually wish to earn contact with all of them. Unlimited contacts was what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do in Storyblokwe do not want to limit the consumer to the usage of the system (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a good way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all options we tested and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live talks offer. In all honesty, we are not sending many emails, because we also hate spam on our side. So we like to send specific mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is rather Intriguing, it’s something that you can control. You could choose one accounts for the entire group (which is cheap with most options ), or you might go for a single seat for every team member. Since we want to have that personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We’ve started to compare the first paid plan contrary to the majority of the high tier plans to see how the cost scales . The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Live Chat Sites
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we focused on how they work and perform together with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the customers. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade plans and feature with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those feature we did not need but would need to cover. We’re glad to say that we think we have the very best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 facets above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had the exact same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all clients that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you’ve got a query or wish to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Live Chat Sites