Background Live Chat Sites
There’s no motive live chat should not be simple. Live Chat Sites
It’s about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a far too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that helps small businesses provide instant replies and convert more prospects.
You are not likely to locate anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who need answers quickly.
So let’s have a deeper look into the live chat system to understand who it’s ideal for and which of the attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive ratings. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the program is easy to set up and navigate due to its user friendly interface. They also like the way the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd stated they were able to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that this makes it hard to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you can track your traffic. For instance, if you are sitting on the Chat backend you have the capability to see which users are browsing your site in real-time. So if somebody is considering a pair of sneakers that you sell on your website, you know precisely what to start talking about, and you even have the tools for making canned answers for certain components of your site. Live Chat Sites
The obvious start to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees all the customer information and interactions that have occurred before. It functions just like an instant messenger, (where the talks come in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are available for chatting so that clients know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like before, during and following the dialog. Don’t hesitate to change around colours, set triggers for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d like to handle live chats while on the move. For example, if you need to leave the workplace but still want to provide the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are all carried over to the cellular programs. You’ve got settings for actually executing the chats, together with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your site in real time. Your customer support is continually handled, since it functions like texting from the cell phone.
The coverage is one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll find for live chat. For example, a blog is supplied for reading about updates and suggestions, while the Guides page is full of advice on how to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page gives you an notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email support in-app and on the web site for many plans. Live Chat Sites
Pure Chat does not have a free trial. However, you do not need one at all, since the company offers a solid free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for one user, one site, unlimited chats each month, a one day discussion history and native cellular apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the previous plan and service for ten users, five websites, an infinite chat history and also the capacity to eliminate the Chat branding.
We like the Free plan for individuals simply testing out the machine, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may help you keep down expenses. In this report, we share with you a few responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read these directions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it is important that the software integrates with other software your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and small operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for businesses with large aid teams. Live Chat Sites