Why Select Crisp? Live Chat Software Advantages
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right decision for your business and startup as well. You may know how to compare live talks and that metrics might be important for you too. Live Chat Software Advantages
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the advantage. Our decision was clear at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we tried had this attribute, a few at higher price tags, others combined with a poorly executed search feature, and so the history wasn’t accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake once. We can not restrict on the contacts we make because we actually want to earn contact with all of them. Endless contacts was exactly what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They think the identical way we do in Storyblokwe do not wish to limit the user to the usage of the system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we tested and largely available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should be able to send relevant content according to some metrics people live talks provide. In all honesty, we’re not sending many emails, because we also hate spam on the side. So we want to send certain mails to specific target groups and again: we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Interesting, it is something you can control. You could choose one account for the entire group (which is cheap with most solutions), or you might go for a single seat for every team member. Since we want to get that personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We have started to compare the first paid plan contrary to most of the high tier plans to see the way the price scales . The greatest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their highest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Live Chat Software Advantages
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we focused on how they work and perform with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade plans and attribute with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”end” and those feature we did not need but would have to pay for. We’re glad to say that we believe we have the best fit for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers that are looking for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that decision. In case you have a query or want to tell us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Live Chat Software Advantages