Why Select Crisp? Live Chat Software And Service
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect choice for your company and startup as well. You will know how to compare live chats and which metrics might be significant for you too. Live Chat Software And Service
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their attention from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality support and not quantity as well as the pricing appears to outperform the advantage. So our decision was clear at the moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live talks we tried had this attribute, some at higher price tags, others together with a poorly executed search feature, and so the background wasn’t available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can’t limit on the connections we create because we actually want to earn contact with them all. Unlimited contacts was what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They believe the same way we do at Storyblokwe do not wish to limit the consumer to the usage of this machine (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send pertinent content according to some metrics those live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. So we want to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Interesting, it is something you can control. You could choose one accounts for the entire team (which can be cheap with most solutions), or you could go for a single chair for every team member. Since we want to have that personal approach to our clients the idea of using one account for the entire group was dropped instantly. We’ve started to compare the first paid program contrary to most of the high tier programs to see the way the price scales again. The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for testing. Live Chat Software And Service
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of them and most are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we contrasted the lower tier plans and attribute with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”end” and those attribute we didn’t need but might have to cover. We are glad to say that we think we got the best fit for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers that are searching for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that choice. In case you have a question or wish to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Software And Service