Why Select Crisp? Live Chat Software Bankier
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your company and startup too. You will know how to compare live talks and that metrics could be significant for you also. Live Chat Software Bankier
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we attempted had that attribute, a few at higher price tagsothers combined with a poorly implemented search feature, and so the history was not available. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we create because we actually want to earn contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do in Storyblokwe don’t want to restrict the user to the use of the system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most options we tested and largely available in the very first paid plan.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live chats provide. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we want to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it is something that you can control. You could choose 1 account for the entire team (which can be cheap with the majority of solutions), or you could go for one seat for every team member. Since we want to get this personal approach to our clients the notion of using one accounts for the entire team was dropped instantly. We’ve started to compare the very first paid plan against most of the high tier plans to see the way the cost scales . The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for testing. Live Chat Software Bankier
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources – so we concentrated on how they operate and function with Slack. We tested some of them and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we compared the lower grade programs and attribute together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those attribute we did not need but would need to pay for. We are glad to say that we believe we have the very best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you want to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had exactly the same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all of clients that are looking for a live chat themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you’ve got a question or want to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Live Chat Software Bankier